Z Baj Privacy Policy — Complete Details on How Your Data is Protected

Welcome to the Z Baj Privacy Policy. This document clearly explains what information is collected while you use the Z Baj platform, why it is collected, and how it is kept secure.

This Privacy Policy applies to the Z Baj website, mobile app, and all associated services. By creating an account or using any of our services, you are considered to have agreed to this Privacy Policy.

We believe every user's personal data is invaluable. That's why Z Baj never collects unnecessary information — and collected data is never sold to third parties.

Z Baj collects only what is strictly necessary to deliver its services. We never ask for excessive or irrelevant information. The types of data we collect are detailed below.

Registration & Identity Information: When you register, we collect your full name, date of birth, email address, phone number, and residential address. A copy of your national ID or passport may be requested for age verification.

Financial Information: Payment method details used during deposits or withdrawals — such as bKash, Nagad, or bank account numbers — are stored securely. However, full card numbers and PINs are never saved.

Z Baj uses collected data only for specific and legitimate purposes. Your information is never sold or transferred to third parties for commercial use. The primary uses are outlined below.

• Account Management: Your information is used to create, verify, and maintain your account.
• Service Improvement: Usage patterns are analyzed to enhance your gaming experience.
• Financial Transactions: Payment information is used to process deposits and withdrawals.
• Promotional Communications: Bonus and promotional updates are sent only with your consent.
• Fraud Prevention: Data is analyzed to detect and prevent suspicious activity.
• Legal Obligation: Information is disclosed when required by government or regulatory authorities.
• Customer Support: Account information is used to accurately address your complaints or queries.
• Responsible Gaming: Data is used to identify unusual gaming patterns and provide timely assistance.

Z Baj never sells your personal data. However, there are a few limited and specific circumstances where sharing information may be necessary. These cases are clearly outlined below.

• Payment Processors: Only the information necessary to complete transactions is shared with verified payment partners such as bKash, Nagad, Rocket, or banks.
• Legal Authorities: We may be required to disclose information under legal obligations if we receive a valid order from the Government of Bangladesh or a relevant regulatory authority.
• Security Partners: Limited data may be shared with trusted security partners to help prevent fraud and cybercrime.
• Business Transfer: In the event of a change in ownership of Z Baj, user data may be transferred after notifying users in advance.

Z Baj stores your data on secure servers. All data is stored using 256-bit AES encryption. Servers are protected by strict access controls and undergo regular security audits.

How long data is retained depends on the type of information and applicable legal requirements. In general, data is kept for up to 5 years after account closure, as mandated by financial regulatory law.

• Account Information: For the duration of active account + 5 years after closure.
• Financial Transaction Records: 7 years from the date of the last transaction (as required by financial regulations).
• KYC Documents: 5 years after account closure.
• Communication Records: 2 years after last contact.
• Cookies & Session Data: At the end of each session, or after a maximum of 30 days.

Z Baj uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help make your experience smoother and more personalized.

Z Baj uses three types of cookies — essential cookies (without which the site cannot function), functional cookies (to remember your preferences), and analytics cookies (to understand site performance). No third-party advertising or tracking cookies are used.

• Essential Cookies: Login sessions and security tokens are essential — the site cannot function properly without them.
• Functional Cookies: Remembers your language preference, theme settings, and last login details.
• Analytics Cookies: Collects statistics such as which pages are visited most and how long they take to load.

As a Z Baj user, you have important rights regarding your personal data. We fully respect these rights and are always ready to help you exercise them.

• Right to Access: You may request to know what information Z Baj holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may object to the use of your data for certain purposes.
• Right to Data Portability: You may request an export of your data in a readable format.
• Right to Opt Out of Marketing: You may unsubscribe from promotional emails or SMS at any time.

To exercise these rights, email us at contact@zbaj.ws Write to us. We aim to respond within 30 business days.

Z Baj uses industry-leading security technology to protect your data. Our security operates across multiple layers, ensuring your information remains protected even if one layer is compromised.

That said, no method of transmission over the internet is 100% secure. We encourage you to take precautions as well — use a strong password, enable two-factor authentication, and never share your password with anyone.

Z Baj strictly does not collect information from or provide services to anyone under the age of 18. Age is verified at registration, and additional documentation may be requested if a user is suspected to be a minor.

If a parent or guardian discovers that their child has created an account on Z Baj without permission, please contact us immediately. We will close the account and delete all associated data.

Z Baj may update this Privacy Policy when necessary. Changes may occur due to legal updates, addition of new services, or security improvements. We will notify users appropriately before any significant changes take effect.

• For significant changes, a notification will be sent to your registered email address.
• The date of any changes will be noted at the top of this page under the "Last Updated" section.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• Previous versions of the policy can be provided by customer support upon request.

If you have any questions, concerns, or complaints about this privacy policy, please reach out to our data protection team. We commit to responding within 30 business days.